Quality assurance

All products presented in the AMBERHEART online store are made only of natural Baltic amber.

Exchange and return of goods

Our store provides the opportunity to exchange or return goods of good quality within 7 days from the receipt of the order.

If the size didn’t fit or you didn’t like the product, you can return it, or replace it with another one by paying for shipping.

Refunds for the purchase are made to your bank card.

Return of goods of good quality is carried out at the expense of the buyer. The buyer must notify Marina LLC of the intention to return the products in writing by sending a completed application and photo of the products to barkas-sv@yandex.ru. After considering the application (according to the Criminal Code of the Russian Federation, article 25 of the Federal Law No. 2300-1 “The deadline for the seller to consider the application is 10 working days”) and reaching a mutual agreement, the buyer sends the goods back to the seller. After sending, the buyer must provide the parcel identification number. Reimbursement of funds to the buyer occurs after the receipt of the parcel by the seller with the returned goods no later than 10 days from the date of receipt.

RETURNS NOT SUBJECT:

  • Used amber jewelry, damaged (not factory defective), with missing tags, without a document confirming the purchase of goods (check)
  • jewelry and handicrafts made to order, as they are made individually according to your requirements;
  • semi-finished products (balls, pendants, souvenirs from a single piece of amber, amber with inclusions)
  • products followed by engraving;
  • jewelry with amber, according to the RF UP No. 55 (Approved by the Government of the Russian Federation dated January 19, 1998 No. 55) "Products from precious metals, with precious stones, from precious metals with inserts from semiprecious and synthetic stones, faceted precious stones, products from pearls and amber, jewelry is not subject to exchange and return. "

Products having factory defects can be returned, replaced or repaired at the expense of Marina LLC.

We provide customers with the opportunity to check the goods for defects within 7 days. If a marriage is discovered by you after 7 days, we reserve the right at our own expense to request an expert opinion that the marriage arose prior to the transfer of the goods to the consumer or for reasons arising after this moment. If as a result of the examination it is established that the defects of the goods arose as a result of circumstances for which the seller is not responsible, the Buyer will be obliged to reimburse the costs of the examination, as well as the costs associated with the storage and transportation of the goods. The conclusion of the examination can be challenged in court.

However, before sending your order, we exclude the possibility that the goods were defective and are not responsible for defects resulting from transportation.

You can also make a return of goods at our office, located at: Kaliningrad region, Svetlogorsk, per. Railway 9a

Certificate of origin

Documents confirming the authenticity of amber, such as a "certificate of origin", we attach to the order at your request. Just write your wish in the comments on the order.